Importance of Good Customer Service for Medical Waste Disposal

Reliable and Timely Medical Waste Pickups

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As a medical waste generator, you need to be in compliance with your state’s medical waste regulations. You need to be able to count on your provider to show up on time to service your waste or you might be falling out of compliance.

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Delays or missed pickups may result in your storing your medical waste past the complaint accumulation times - which can and has resulted in hefty fines. There are a variety of disaster stories involving companies who did not offer reliable pickups and in result messed up hospitals operations. It is best to choose a local medical waste disposal company who regularly services that area already!

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Responsiveness to Customer Needs

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It is important that the company is responsive to your needs. You should be able to get a hold of your company easily in case of an emergency, needing an additional medical waste pickup, needing to set up additional healthcare training, or even when you have questions regarding medical waste compliance.

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A good medical waste disposal company is a partner for all things related to medical waste disposal - and that goes beyond just picking up your waste.

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Transparency and Clear Agreements

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You want your agreements with your medical waste company to be clear and transparent. A good company will communicate with you to truly understand your needs and offer detailed and accurate information on setting up service, how much it will cost you, and any other information you need to handle your medical waste.

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For example, many companies may advertise or quote what seems like a good price, but with all of the hidden fees and price increases, iit could end up costing way more than you were quoted.

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Medical Waste Compliance

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Your company should be an expert on medical waste regulations in your state. This is why it is best to choose a local company, since regulations differ from state to state. You should be able to access a medical waste expert who can explain medical waste compliance to you.

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The company is going to be responsible for supplying you with documentation for tracking and destruction of your medical waste, so you need to ensure it is a reputable company who acts in compliance.

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Finding a Medical Waste Company with Good Customer Service

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Consider reading our resource on: 7 questions to ask before choosing a medical waste disposal company.

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Research is everything when it comes to finding a company with good customer service. With just 10 minutes, you could avoid (potentially) years of headaches. Look up their reviews and scroll through to see if missed pickups, lack of reachability, or unfair service agreements is a common complaint.

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A Good Medical Waste Disposal Company makes things simple

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Good customer service from your medical waste hauler is a crucial component of handling your medical waste. 

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Reliable and timely medical waste pickups, responsiveness to customer needs, transparency and clear agreements, and medical waste compliance are all key aspects of good customer service. A good medical waste disposal company should be a partner to their customers and provide more than just waste pickup services. They should be able to offer expert advice on medical waste regulations and compliance, and be able to communicate clearly and transparently about service agreements and costs. 

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At Eco Medical Waste, we pride ourselves on being accessible to our medical waste disposal clients. When you call us, it rings straight to us - no robot or phone system involved.

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